This is a bit off topic, considering our usual raves (and recent rant) on product reviews and ground breaking make up techniques. Yet, it is important, so attention all your blog readers.  :)

We’ve usually get a high frequency of emails and phone calls from customers regarding Highly-Demanded products that are out of stock. Or if you ever notice your favorite make-up item is out-of-stock or just plain ol’ missing, please feel free to shoot us an email or give us a ring on the phone. We truly love the efforts of communication our clients and customers provide and thoroughly encourage.

When the unfortunate occurs and we run out of stock of a product, we reorder it and try to have it back in stock within days. Sometimes the manufacturer is back-ordered (meaning their supply in their warehouse is out and they are waiting for more to be made). In the midst of all the waiting, we try to inform you as soon as possible and as often as possible of any updates on the product’s status.

And when we have an out-of-stock item or product that is back in-stock, we will let you know via personal email, phone call, blog, Twitter Tweet and/or Facebook update. 

As always, feel free to let us know how we can improve this process (or any other of our processes) to improve your shopping experience.

On that note, HAPPY SHOPPING!

This entry was posted on Thursday, June 4th, 2009 at 9:58 am . You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.